Our Mandate
Our Vision
Transformed and prosperous communities through truly homegrown financial solutions.
Customer Promise
Our customers are our first, biggest and enduring priority. We will listen to them and always seek to understand their personal journey. Anchored on this understanding, we will demonstrate solution and service flexibility in order to provide unparalleled convenience to our customers. We will cultivate and nurture long term relationships with our customers – and walk with them all the way!
Our Core Values
Adaptive Thinking
As open-minded continuous learners, we will intelligently adapt our value propositions and service offerings, and seek out-of-the-box ideas, in response to the changing needs and circumstances of our customers and business partners.
Impact
We will strive to change the world through our work, our products and our service. Every aspect of our interaction with customers and partners must have a quantifiable impact on their lives, their businesses and their communities.
Purpose
We will offer those services that are of real value to our customers and that help them realize their full potential. Our customers are the highest authority in defining the purpose of the products and services that they engage us to develop.
Distinction
We will strive to be truly the best in improving livelihoods through MFI solutions. We will surpass ordinary service standards, whilst recognising that excellence is a moving target that compels us to do better than yesterday, every time!